Out Of Area Service Agreement

If you have decided to purchase a spa from us but do not live within our normal service boundaries, we are happy to work with you! But there are a few things you should know.

Scope
1. This policy is designed to outline the conditions of warranties and services provided on products purchased from Bullfrog Spas of Northern Utah and installed outside of the normal service area. By entering into a purchase agreement, the signatory of the purchase agreement, hereinafter referred to as (“buyer”), and Bullfrog Spas of Northern Utah hereafter referred to as (“company”) agree to these terms.
2. This agreement does not supersede any applicable warranties, it is only intended to address the costs and circumstantial challenges associated with fulfilling service or warranties on installations outside of the Company’s normal service area.
Regular Service Area
1. Any installation within 30 miles of one way travel from the company’s closest retail location is considered in the regular service area. Any installation beyond 30 miles is considered outside of the regular service area.
2. The Company’s retail locations include Bullfrog Spas of Logan, Bullfrog Spas of Ogden, and Bullfrog Spas of Kaysville.
3. Examples of cities outside of the regular service area include; Bear Lake, Fish Haven, Garden City, Laketown, Preston, Echo, Coalville, Wanship, Kamas, Park City, Heber. This is not an exhaustive list.
Trip Fees
1. The company includes 60 miles of out and back travel. Any trip that incurs more than 60 miles of total travel from the company’s closest retail location may incur a trip fee.
2. Please see our Terms and Conditions for fee information.
Remote Diagnosis
1. In the event a product needs service, whether the service may be covered under warranty or not, Buyer agrees the first step to repair is to receive a remote diagnosis. A remote diagnosis may include text, email, phone calls, or video calls with a representative from the Company.
2. Buyer agrees to provide the company with basic information about the status of the spa during the remote diagnosis. The Buyer may be required to remove equipment panels to provide a complete diagnosis.
3. As required, Buyer agrees to take preventative measures while they wait for repair . This may include, but is not limited to; placing a space heater inside the spa’s cabinet during a power outage, reprogramming the filter cycles, cycling the power breaker etc.
4. The Buyer acknowledges if they are unable to, or choose not to provide the company with a remote diagnosis, the repair process may be delayed or require multiple trips, which may incur multiple trip fees.
5. At the conclusion of the remote diagnosis, the Company retains the right to declare if the repair must be performed by the company, may be completed by a third party, or if the repair may be completed by the Buyer.
Repairs Completed by the Company
1. If the Company deems the repair must be completed by a certified technician, the Buyer is subject to current wait times for a repair appointment.
2. Because out of area repairs require additional time for travel, the buyer acknowledges they may have to wait longer than usual for an available appointment slot to accommodate for both the repair and the travel time.
3. If the travel time is significant enough that the technician is required to spend the night, the buyer may also be required to pay for accommodations for the technician.
4. If a repair is unable to be completed during the first visit, any return trips may incur additional trip fees.
Repairs Completed By a Third Party
1. If the Company is unable to schedule an appointment within a reasonable time, or at a reasonable price, it reserves the right to contract the repair through a third party provider. A third party provider will only be recommended if the Company concludes it will result in a more timely repair, or that it will be a more cost effective solution for the Buyer.
2. Third party providers are not affiliated with or representative of the Company.
3. In the event of a third party repair, the company may ship replacement parts to the Buyer’s property.
4. If warranty repairs are made by a third party, the Buyer agrees to return used components to the Company as requested or required by the warranty.
5. Buyer may be responsible for the shipping costs associated with the repair or warranty fulfillment.
6. If the Company is unable to contract with a third party who specializes in hot tub repairs, it may contract with an adjacent trade and provide the third party with specialized support remotely. This may include appliance repairmen, electricians, handyman services, HVAC technicians etc.
7. Repairs provided by a third party will not affect the performance of applicable warranties only if the third party is specifically contracted by the Company, and repairs are directed by the Company.
Repairs Completed by the Buyer
1. If the Company deems that the repair can be completed by the Buyer, the Buyer may choose to either complete the repair themselves or hire the Company.
2. If the Buyer chooses to complete the repair themselves they may either pick up the required components from the closest retail location, or have the Company ship the components to the Buyer.
3. If the repairs are covered under warranty, the Buyer agrees to return failed components to the company as requested.
4. Buyer may be responsible for the shipping costs of replacement components.
5. Repairs provided by the Buyer will not affect the performance of applicable warranties only if the Buyer is specifically directed to complete the repairs by the Company.
In-House Repair
1. To avoid the fees associated with out of area service, the Buyer may choose that the repairs are completed at the Company’s facility.
2. The Buyer may deliver the spa to the Company’s facility in North Ogden for repair.
3. The Buy may hire the Company to retrieve the spa for repair. The retrieval, and re-delivery is a service provided by the Company and is subject to current terms, pricing, and availability.
Right to Transfer Service
1. The Company reserves the right to transfer the Buyer’s service inquiry to a different authorized dealer of the product even if the Buyer initially purchased the product from the Company.